We want all our customers to receive their orders in perfect condition so if you think there is a fault with an item you have received, please contact us straight away.
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please be aware that to ensure safe delivery Decanter stoppers or other small items may be packed individually within your parcel, Bottles with wooden presentation boxes may not be packed within the boxes but packed separately within your consignment and Bulky packaging may be sent in separate parcels. In the very unlikely event of any damage please contact us.
Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes. Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle. Please retain the product, box and all packaging until instructed by us.
Should you receive a damaged package when the parcel is being delivered please take a photograph and ask the courier to take it back and return to sender , contact us as soon as possible.