Delivery

Delivery terms and Conditions

STANDARD DELIVERY

Our standard deliveries will be made during normal business hours, Monday to Friday;please ensure someone is present to sign for your package.

Please note we are unable to accept orders for certain address types –please read our delivery restrictions before placing an order.

After you place your order we will aim to dispatch your order by the next working day  using a 24-hour service to most mainland destinations in the UK.

For European and International orders please contact us prior to placing your order.

EXPRESS DELIVERY

Next-day delivery is available for UK orders placed before the 3pm Monday to Thursday and these orders will be processed for delivery on the next working day after the order is placed. Orders placed after the cut-off time on any working day will be processed and dispatched on the following working day and should arrive on the next working day after that.

While we will try to achieve any specified delivery dates you give to us, we cannot accept liability for late delivery if caused by circumstances outside of our reasonable control. Where an order is time-critical, we ask that you contact us and then that you ensure you place your order in good time to avoid disappointment.

In the unlikely event that a specified delivery date is not achieved and the order is delivered later the same day or on the next working day, we may consider a partial refund , this will be calculated as the difference between our standard next-day delivery charge and that charged at the time of placing the order.

CLICK & COLLECT

You are welcome to collect your order by appointment only. Please contact us to arrange a suitable time. You will need to bring your order reference number (printed version/email) as well as proof of ID (acceptable forms of ID include the payment card you used to pay for the order; passport; or photocard driving licence). If you paid with Paypal, you must bring your passport or photocard driving licence. Please note that you cannot collect your order until we have seen your proof of ID.

PUNCTUALITY OF SERVICE

Please note that we are unable to guarantee the punctuality of service provided by our delivery agents, particularly during spells of difficult weather conditions. If your shipment is delivered unacceptably late after having been collected from us on time by our agent, please contact us we will try to secure a refund where appropriate.

DAMAGED PARCELS

We do our utmost to secure your package and take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately, there are times when parcels incur damage while in transit. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. If possible please take a photo image of the package and ask the courier to return the goods to sender. 

ADDITIONAL CHARGES AND CONDITIONS

  1. We insure all orders up to a value of £500 at no extra cost to yourself. Orders of value in excess of £500 will incur an additional insurance charge as specified on our Insurance Charges section.
  2. by accepting our terms and conditions, you agree to these additional charges where applicable to your order.

DELIVERY ADDRESSES

We are happy to delivery your order to an address that is different to your normal billing address. To do this, simply enter the desired delivery address during the checkout process.

We can also deliver your order to your permanent place of employment as long as there is someone who is able to receive and sign for the delivery on your behalf.

DELIVERY RESTRICTIONS

Please note we are unable to dispatch Orders with Post Box Numbers as delivery addresses and processing will be delayed while we contact you for a valid delivery address.

Should you require shipping outside of the UK please contact us before placing your order.

DELIVERY CHARGES

FREE UK STANDARD DELIVERY ON ORDERS OVER £100

Our offer:
  • is only valid for orders delivered in the UK
  • only applies to standard delivery*
  • only applies to basket totals of £100 (inc VAT) or more
  • is not valid for next-day or weekend delivery
  • will automatically be applied at the checkout
  • will display as 'Promotion Discount' on the payment page and in your order confirmation email.

(*please note that the delivery surcharge to remote postcodes still applies.)

 

DELIVERIES WITHIN THE UNITED KINGDOM

Standard Delivery2-4 Working Days
£5.95
No cut-off
Express DeliveryBefore 6.30pm
£6.95
Order by 5pm
Express DeliveryBefore Noon
£10.95
Order by 5pm
Express DeliveryBefore 10am
£11.95
Order by 5pm
SaturdayBefore 6.30pm
£15
Order by Friday 5pm
SundayBefore 6.30pm
£15
Order by Friday 5pm
Click & Collect
Free
Order by 4pm to collect same day (Mon-Fri, 10am-5pm) 

Order by midnight to collect next day (Mon-Fri, 10am-5pm) 

Address: 24a Great Whyte, Ramsey, Huntingdon, Cambridgeshire,
               pe26 1ha
 

DELIVERY SURCHARGE

 Delivery to the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly will incur an additional £5 delivery surcharge.

POSTCODES SUBJECT TO DELIVERY SURCHARGE:

  • IV
  • HS
  • KA27-28
  • KW
  • PA20-49
  • PA60-78
  • PH17-26
  • PH30-44
  • PH49-50
  • ZE
  • BT
  • IM
  • TR21-25